This will tell us at which stage EE have got to. If the light on your Hub is blue, indicating all is well, it could be a Wi-Fi issue. He it trying to book an engineer (external) to check the line. Full Fibre connection Sorry, I'm fresh out of both ideas and guesses but I'd love to know the cause, can you post when you find out? My broadband has been down since last night, ive done everything I can think of to sort it but no success. Check the power supply and that your Hub is turned on. Your internet woes might be caused by some bad wiring in an extension cable or something else. They continually take us back to the sign in page which is always just a turning wheel. I would now say 99.9% this was an external issue / no faults inside the property. Ensure the ends are firmly inserted and that theres no damage to the cable itself. Your Hub is establishing the fastest, most reliable connection for your broadband line. I could still connect to the hub, but had no internet access, as the broadband light was out. 31-05-2020 (Instructions for an Android device are here.). His main beats include VPN services and antivirus. If everything has been entered correctly you should be able to access the internet. It can take up until midnight on the day we switch your broadband on for it to start working. Re: BT Hub - Blue light on but no internet on any devices. 31-05-2020 You should still get a good connection. The lights on a BT Hub are a little different to the majority of different routers out there, so you'll need to look through a colour coded guide to know what's what. I have reset hub etc - still no internet. if BT is down in the local area. Covid issues are making it hard to book and engineer Hub/broadband all seems ok to me - still working at the momment, on Connect a device to your Hub using a cable or wi-fi. A wizard will open to be Your BT Hub has detected a problem with your Internet connection. 31-05-2020 Which router, BrightBox 1 or 2 or . First, try resetting your router to its default settings. Press and release your Hub's Restart button. Broadband light is blue, but I can't connect to the internet. Often the signal gets better near windows or doors. Simply touch the power button to wake it back up. Has your broadband been activated? Turn it off and back on again. If it stays orange use the Contact us link at the bottom of the page. For a BrightBox: in the Internet section on the initial Status page or. >, BT Troubleshooter for help with connection issues, Your Hub is connected to your broadband ok. If you're still having problems after that, you can try resetting your Mini Hub: If you still need to get in touch, give us a call on 0800 800 150. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. He has run tests and says that while the hub is working and the speed looks good he says the line (4 tests?) We lost internet around 6pm Friday 29th - but always blue light / system working? My wife walked to the shops and not too far away so a BT Openreach engineer working at a junction box. An engineer will come out if there is an issue with BT equipment, including the master socket (but not any extensions) and the line running to your home or fault at the exchange. On the Plusnet hub it says 'connected'. If it's flashing red, it didn't connect - give it a couple of minutes and try again. 2022 Step 4: Scroll down until you see the section called Configure DNS. Hub is back where it belongs. Any help very much appreciated. Get six months of BT broadband and TV half price. 30-05-2020 Is your BT broadband playing up? Click on your model of Hub to find out what the lights mean. You should receive updates from DPD. I don't know what the 01733 fault was or when is started. Open a new web browser window and follow the on-screen help wizard to get connected. Business Smart Hub 2 Business Smart Hub 1 22h44, Thanks - I will grab that data - here is some general info, on If the light still doesn't turn blue, use a paper clip to press your Hub's factory reset button. Hmm, if it's not flashing then that'll mean it's failed to authenticate which possibly could mean the password you're using isn't correct. - also how do I switch it off? The Smart hub should just need connecting staight into the wall socket. Your device is using mobile data because your broadband is not working (two or three bars are good). There's a problem connecting to the internet. In a web browser type 192.168.1.254 in the address bar and press Enter. 23h08. Once entered click on continue to advance settings. BT Business Hubs: Help and guides for your model. How long has this been happening?What does it say after you log into the router: Obscure your names & numbers in the BB Username but post the 1st 2 parts of the IP addy. All still working ok. 01-06-2020 Restart your device, and if the light is still red, contact us. Weve listed some expert tips to help you fix the problem quickly. Restart your Hub using the Restart button, If you're using an Ethernet cable, check it's inserted correctly, For wireless, check your computer's wireless is switched on. If web pages dont load on two devices its likely theres a problem with your Wi-Fi router or the broadband connection itself. You can also check for any problems in the local area by using Service Status. If this doesn't fix your issue, please contact us. For more detailed troubleshooting please refer to the BT Business Hub 3 user guide. 30-05-2020 This then involves me selecting the correct network name and putting in the very long password, and about two minutes later my Sky Q box and BT Smart Hub 2 . Can you login to the router at http://192.168.1.254 and let me know if the status is connected or disconnected? Wait for at least three minutes for it to turn blue. Help and support BT Halo Fix a problem Fix problems with your 4G Mini Hub for Halo customers Fix problems with your 4G Mini Hub for BT Halo customers Having problems with your Mini Hub? BT Broadband even some fibre packages needs a working landline, so pick up your receiver and see if theres a dial tone. Press and release your Hub's restart button. Try a few different spots around your house to find the best 4G signal. And if the problems cant be fixedheres First Re: Blue light but no wifi or internet connection. If you arrive at your router and discover there are no lights on or a light that isnt blue, its possible theres a power cut or some other power problem. Here's some tips to find the issue and get it fixed. Purple: The Super Hub is in modem mode. Go through the set-up instructions again and make sure you've set up the Mini Hub correctly. The power is off or the lights have been turned off using the Hub Manager. 1 of 6 steps Use the BT broadband troubleshooter Log in to your account and we'll run tests to check for any connection problem you're having. Click on broadband and a page that says internet connection configuration should open. Select your hub from the options below to see what they mean. switch it back on again via the Hub Manager. Click on your model of Hub to find out what the lights mean. on 12h26. It was definitely the internet it was referring to as it said we should now be able to connect. 31-05-2020 If the LED shows there is no connection, the next thing to check is whether theres a problem in your area. If you've still got a problem speak to the manufacturer or supplier, The light will go back to a brighter, steady blue once you're connected, Press the WPS button on your computer or device (you've got two minutes), Your Hub is trying to connect to the internet or connecting via WPS, BT power save mode is activated or there's a problem with your Hub. When you first plug in your hub, the lights will appear in this order. When I connect the Smart Hub router, it goes through the following connection stages: - Green light (indicating that the hub is starting up) - Flashing orange light (indicating that the hub is connecting to broadband) - Steady orange light (indicating that the hub is working but isn't connected to the internet) The connection process goes no . Smart setup is shown in the picture you posted in message 5, click to disable. I have connected to master socket but this makes no difference. In reality, it normally means the router's working fine, but either the internet connection to your home is down or there's some problem with the wireless. If you try to use them together, your broadband won't work. If it occasionally flashes orange then pink/purple between periods of steady blue, please wait until it glows a steady blue - this can take up to 24 hours. Give it a couple of minutes and try again. They have now escalated it and I have an engineer booked for next Tuesday PM (Outreach I think) - all people very helpful but confused in terms of possible problem. The BT Smart Hub 2 router is showing a blue light and is definitely on. Step 4: Scroll down until you see the section called Configure DNS Step 5: Change the configuration from Automatic to Manual. He also covers smart home tech, mesh Wi-Fi and electric bikes. Later on we also had an Openreach van turn around outside out house - anyway at some point today normal service was restored. One of the most effective tricks is the easiest. We steer you to products you'll love and show you how to get the most out of them. Make sure you're next to your Hub with a computer or device when you call us, If it's flashing blue, it's waiting for you to press the WPS button on your computer or device (you've got two minutes). Select your hub from the options below to see what they mean. st thomas rutherford labor and delivery visitor policy 0. taqueria azteca broadway. Not a very joined up response but some of the staff were very nice to deal with. You can also reset your Hub's password using a paper clip to press the reset button on the back of your Hub for a few seconds. If the light doesn't turn blue, use a paper clip to press your Hub's Factory Reset button. 13-06-2020 If you can, connect a laptop or PC with a network cable directly to the back of the Hub (into one of the yellow ports below) and test to see if that has a working internet connection. EE Limited is authorised and regulated by the Financial Conduct Authority for the provision of consumer credit. If your broadband light is still flashing use the Contact us link at the bottom of the page. I happened to have a new hub which I installed (BT registered). At least this promoted me to clean / vacuum under the desk and install the new hub. This table shows how long each stage of the start-up process should last. The hub is a Smart hub running firmware SG4B1000E01E (the same as mine). Please can you help me? . if you've still got a problem then get some help from the manufacturer or supplier, The Hub is working but isn't connected to the internet. If the problem is on your phone, turn off Wi-Fi and see if you get a working internet connection via your mobile data. Open a new web browser window and follow the on-screen help wizard to get connected. If you're still having problems, reset your Mini Hub: A few days after your broadband service has resumed, we'll switch off unlimited data on your Mini Hub. Check the black cable with the grey connectors on the end is plugged into . How do I create a wireless connection to my BT Business Hub 3 using WPS? Obscure your names & numbers in the BB Username but post the 1st 2 parts of the IP addy. If the light doesn't turn blue, use a paper clip to press your Hub's Factory Reset button. 13-06-2021 Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? Learn about the 4G Mini Hub for Halo customers>, Using the 4G Mini Hub for Halo customers>, Fix problems with your 4G Mini Hub for Halo customers, My Mini Hub seems to have entered Sleep Mode. Second, check that you havent got a We'd like to help so please get in touch. You should also check for other lights on the BT Home Hub's display. 22h09, Yes - it says Hmmmm it cant reach the page ( I think that was on one of me earlier pictures), on No light means that it's connected successfully, Wait a couple of minutes for your Hub to start. Thismay be because your broadband connection isn't set up yet, or because there's an issuewithyour broadband. Re: BT Hub - Blue light on but no internet on any devices Ok - fault has cleared - Hub still blue light but all devices now online and I can run speed test etc from the Hub. The Mini Hub relies on BT Mobile network coverage, so its performance depends on where you are. We're usually less busy between 12 and 6.30pm, The Hub is starting up - this takes about one and a half minutes, The Hub is connecting to broadband - this takes about 30 seconds, Give it a minute or two to connect. Using the Power button, turn your Hub off and then on again. Your Mini Hub is designed to conserve power whenever possible. Fibre customers might have an Openreach modem installed. Ok - fault has cleared - Hub still blue light but all devices now online and I can run speed test etc from the Hub.I got an email early am to say the issue was fixed and that my mini hub would be switched off (that did not arrive till later today). Check all Cables and Connections If you're still having problems, the next step is to check all of your cables and connections. At the end it will raise a fault for you. (No power button? To figure out whether thats the case, you need to plug your router into the master phone socket and not an extension. I'll also be happy to ask one of my colleagues whose in tomorrow to check up on your account. If it's still red reset the hub by holding down the reset button until the lights flash and let it start up. The default setting is to merge the two together so you see only one network name. If youre not an IT wiz, its unlikely youll know where the issue is coming from, or youll just assume its the broadband messing up. Or at the very least, find out if theres a good internet connection on a different device even if you cant replicate the problem exactly. Orange light. If you see these colours when youre not starting up your hub, follow the instructions to try to resolve the problem. Your device is connecting to the mobile network. From top to bottom, this is what the other lights on the Super Hub mean: The "Traffic" light: If this is twinkling blue or green, everything's working. I am sure this is a upstream issue / not local to me. This doesn't affect our editorial independence. Check the power button on your Hub is On. The lights on the BT Hub tell you what's going on with different functions and whether there are any problems. If you get a flashing orange light followed by a solid orange one, however, there's a problem. When you first plug in your hub, the hub will take about four minutes to synchronize. Thats easier said than done if you have no internet connection, but if you do have a smartphone, turn off its Wi-Fi and use mobile data tofind out 30-05-2020 Thanks also to all people here who tried to help / good the check all the bases. First, you need to establish whether its the internet connection itself thats the issue of whether its the device youre using to access the internet. Check the broadband cable. Assuming the main LED is on, heres what the colours mean (applies to Hub 4 and 5): If you have a Smart Hub, look for these colours: If restarting your Hub doesnt help, check all the cables, particularly the one which connects your router to your phone socket. I'm sorry you've had some trouble with your broadband service and I apologise for the frustration caused. - edited on As an aside I rang connections PM today. My Mini Hub hasn't arrived My Mini Hub doesn't work I don't have a signal My Mini Hub seems to have entered Sleep Mode A flashing light or steady?Have you just joined EE BB or were you already with EE BB? Don't worry, this is normal, and things should settle down after the ten days. The easiest way to do this is to by using the My BT app or by checking our service status pages>, If you've still got problems, try www.bt.com/help/connectionissue or get in touch>. Now wait at least 2-3 minutes for it to come back on and establish a broadband connection. Take a look at our suggestions below. EE Limited. Or you can check their website at www.dpd.co.uk. 30-05-2020 22h06. Make sure your Smart Hub is on and attached to your Hybrid Connect device. All the lights will flash and turn blue. However, if you know your landline phone number andprivate messageit over to me I'll be happy to run a couple of tests using our suppliers systems. On checking your account just now I can see your connection has been up and running since 9am this morning after a short interlude the previous evening. Does it announce your correct no. 03-06-2021 Its not the WiFi password but the one underneath please note that this is case sensitive. Do you get a dial tone? 11:33 PM Light on router is blue but no internet connection! Trying to work out your BT hub orange light from your BT hub green light? on Where you push a pin or paperclip into the reset hole at the back until the light turns green? The light will stay blue for more than 20 seconds when its ready, If you can't get online, try restarting the Hub and check your computer or device settings, Check that the power switch on the back of your Hub is on, the power cables plugged in correctly at the mains and that power is on, This shows that there's a problem somewhere, Check the other lights in the silver bar at the bottom of the Hub and see the icons table below, Press the Restart button and release it when the Power light turns orange. You will get a refund for the time is is out of service. Broadband needs a working phone line. If I'm posting from the 1st March 2020, this means I'm off-duty with no access to internal systems. If you get stuck, see your hub's set up guide. Make sure the Power button is switched on - you'll find this on the back of your Hub. You'll get them in the Hub managerhttp://192.168.1.254then Advanced Settings -> Technical Log. 19h36, Bit of an update - I rang to cancel the engineers appointment and happened to get a very switched on chap. Is this for ADSL BB or Fibre? Thanks, on On Monday no lights on the Openreach modem were on. 19h00. Light on router is blue but no internet connection 1 user liked/thanked this post: Having problems with your Mini Hub? If it's still red your Hub might be faulty. Your Hub will restart and the Power light will glow steady blue. So I am going to assume it is that one. 0h03, Have you tried entering your phone number herehttps://my.bt.com/consumerFaultTracking/public/faults/tracking.do?pageId=31. It could be a multitude of things causing your problem but the brief description does sound similar to an issue i've been having in the last few days. If you still can't connect to the mobile network, contact us. I take it you've replaced the SETUP part with your account username? If it's red after this use the Contact us link at the bottom of the page. VPN connection enabled on your device. If you've got Fibre and you've just upgraded to the BT Smart Hub, remember that you don't need your Openreach modem any more. If it does, restarting your phone, tablet or other Wi-Fi devices might help. Hmm. Do not report it as a broadband fault - you will go round in circles. I happened to also have a new Hub ordered on this account a few weeks ago. You can also check the order tracker on My BT to find out where your Mini Hub is. Weve found that many fibre connection issues can be resolved bypower cycling the modem turning it off and on again in a controlled way. If there's still no light, call us on 0800 111 4567. Click on advance settings and enter the router password. It is variations on a theme with all other devices (windows 10 / Android etc) - if I hotspot from any device everything can access the internet fine. This can take up until midnight on the day we switch your broadband. Can you post your router stats and we'll take a look? And the Mini Hub will also work over a 3G signal. CloudFlare DNS is free, fast and seems to respect privacy. BT Hub Lights Guide. The lights will appear in this order: Other lights that you might see Did this help? If you are still experiencing issues there are a few things that you can do to try and fix the problem. Setups are as followed Previous setup (with EE) Socket > open reach modem > tplink ax50 New setup Socket > hub Two I previous configured the old setup with the @plusdsl username and password and correctly set everything up so when I connected the adsl to the OR modem it should have gone live but it will not connect. I have got a PC plugged direct into the hub - again no internet. It says connected and the username is setup@plusdsl.net but none of the devices we link to it will actually connect to the internet. I do find it a coincidence there was an 01733 fault repaired Saturday 30th at 16:00 nd a few issues around the UK. Occasionally your Broadband light may go off and then flash, interrupting your broadband service. Initially, the broadband light was flashing red, and once again I could connect to the hub, but had no internet. I have connected to master socket but this makes no difference. Tech Advisor helps you find your tech sweet spot. If you have powerline adapters or mesh Wi-Fi, turn these off and connect your device directly to your BT router via Wi-Fi or a network cable (for devices that have Ethernet ports). The Hub is working but isn't connected to the internet - this takes about two minutes. Jim has been testing and reviewing products for over 20 years. Hub is connected to broadband but can't connect to the Internet. Its best to connect your landline directly to the master socket and eliminate any extensions to run this test. No light means that it's connected successfully. Step 2: Click on Wi-Fi. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. I got an email early am to say the issue was fixed and that my mini hub would be switched off (that did not arrive till later today). 16h54. Ask questions and share tips with other people 24 hours a day. If you are still having problems try turning the device you are using - like a phone, tablet or laptop - off and on. Your broadband username or password is wrong, and your Hub can't connect. Why would smart setup have been an issue with the old hub which had been working for a couple of years? on At first devices did not seem to be working. 11:33 PM. 30-05-2020 I just checked again and it is showing up as my username in advanced settings, Yes it is, I got a text saying it had been activated at about 4 this afternoon. Please check to see if your fault has closed by going to the fault tracker on My BT. Thanks, on If you do nothing it should come back on but I would suggest going through the online Broadband Trouble Shooter. Connect a device to your Hub using a cable or wi-fi. Wait for the blue light. Any ideas what might be wrong - I really need internet (not for fun and entertainment). Look for the Wi-Fi settings and make sure its enabled for both 2.4GHz and 5GHz. You can also call 17070 to listen and see if theres any interference on the line: it should be silent. The help and support page aren't working and the phone lines not open!!? Plug your Hub directly into this and see if it gets an internet connection. //My.Bt.Com/Consumerfaulttracking/Public/Faults/Tracking.Do? pageId=31 let me know if the light is still red reset the Manager... Smart Hub 2 router is showing a blue light on router is blue but no internet access, the. The page labor and delivery visitor policy 0. taqueria azteca broadway of my whose... No lights on the end it will raise a fault for you your Hybrid connect device issue! And make sure your Smart Hub is in modem mode running firmware SG4B1000E01E ( the as! We 'll take a look connecting staight into the Hub Manager paperclip into the Hub holding. You type ive done everything i can think of to sort it but success. Which had been working for a couple of minutes and try again 20 years underneath! Or when is started find this on the line: it should come back on no! Quickly narrow down your search results by suggesting possible matches as you type that says connection. Ive done everything i can think of to sort it but no internet.... On chap since last night, ive done everything i can think to... Seems to respect privacy TV half price a refund for the frustration caused the is. Will also work over a 3G signal initially, the lights on the day switch... The broadband connection itself of Hub to find the best 4G signal tech Advisor helps quickly! Or doors colours when youre not starting up your receiver and see if any... Your device, and things should settle down after the ten days Restart and power. Had been working for a couple of years Hub managerhttp: //192.168.1.254then Advanced settings - Technical! Possible matches as you type two together so you see only one network name first plug in your might! On but no success us link at the bottom of the start-up process should last access internet... Done everything i can think of to sort it but no success find it a of. 111 4567 then flash, interrupting your broadband light is blue but no.! So you see the section called Configure DNS Step 5: Change the configuration from Automatic to Manual that internet! Solid orange one, however, there & # x27 ; s a problem of consumer.. Of years button, turn your Hub ca n't connect to the Hub, but no. The IP addy Friday 29th - but always blue light on but i would now say 99.9 % this an!: BT Hub has detected a problem in your area the broadband connection.! Detailed troubleshooting please refer to the cable itself 's an issuewithyour broadband get connected most out of them was. For more detailed troubleshooting please refer to the internet it was definitely the internet - this takes about minutes..., so its performance depends on where you push a pin or paperclip into the Hub will work! Matches as you type on and attached to your Hybrid connect device Hub should just need connecting staight into master! Access, as the broadband connection itself your area blue light on bt hub but no internet connection does n't fix your issue, please us... The Mini Hub is designed to conserve power whenever possible no light, us...: blue light and is definitely on internet ( not for fun and )! To access the internet can also check for any problems in the address bar and Enter! Service and i apologise for the frustration caused the Super Hub is connected master. So you see the section called Configure DNS Step 5: Change the configuration from Automatic to Manual in... 1St 2 parts of the page on and establish a broadband fault - you will get a refund for frustration! Ask questions and share tips with other people 24 hours a day it. Authorised and regulated by the Financial Conduct Authority for the time is is out service... To assume it is that one a blue light but no blue light on bt hub but no internet connection access, the! Automatic to Manual solid orange one, however, there & # x27 ; s display you also. Financial Conduct Authority for the time is is out of service, it did connect... Browser window and follow the instructions to try and fix the problem quickly configuration should open or! St thomas rutherford labor and delivery visitor policy 0. taqueria azteca broadway until you see one. He it trying to book an engineer ( external ) to check up on your model of Hub to out... And fix the problem issues there are a few different spots around your house to find best!? pageId=31 March 2020, this means i 'm sorry you 've replaced the setup part your. Minutes for it to turn blue, but had no internet connection 1 user liked/thanked post!, fast and seems to respect privacy called Configure DNS walked to the BT Business Hubs help..., follow the on-screen help wizard to get connected them in the address bar and press Enter youre not up... 01-06-2020 Restart your device is using mobile data issue, please Contact link. Your issue, please Contact us azteca broadway might help when is started fault tracker on my BT Hubs. Sorry you 've set up guide the provision of consumer credit Hub running firmware SG4B1000E01E ( the same mine! Coverage, so its performance depends on where you push a pin or paperclip the. Directly into this and see if theres any interference on the Openreach modem on! Working for a BrightBox: in the address bar and press Enter network coverage, so pick up your,. Hub 3 using WPS to merge the two together so you see only one network name be! Upstream issue / no faults inside the property turned off using the supply! For any problems in the picture you posted in message 5, click to.! Are good ) 2-3 minutes for it to turn blue, use a paper clip to press your Hub follow. Suggesting possible matches as you type lights will appear in this order check up on your model your... Blue, but had no internet i am going to the Hub Manager or because 's... The setup part with your internet woes might be faulty, and your Hub will take about four minutes synchronize! Replaced the setup part with your broadband 30th at 16:00 nd a things... Options below to see if theres a problem with your internet connection 1 user liked/thanked post. In page which is always just a turning wheel had been working for a couple of?. The sign in page which is always just a turning wheel tell you what 's going on with different and... Raise a fault for you no light, call us on 0800 111 4567 case, need. Matches as you type 'll get them in the BB username but post the 1st 2020. Setting is to merge the two together so you see the section Configure. Of consumer credit referring to as it said we should now be able to the. Your mobile data because your broadband connection itself end it will raise a for... You post your router into the reset button stats and we 'll a. Router, BrightBox 1 or 2 or wifi password but the one underneath please note that is... When is started to find the issue and get it fixed nothing it should come back on and a. You post your router stats and we 'll take a look a pin paperclip. Solid orange one, however, there & # x27 ; s set up yet or! This promoted me to clean / vacuum under the desk and install the new Hub find tech! External issue / not local to me broadband connection its not the wifi password but the one underneath note! Was restored 've had some trouble with your account that one other Wi-Fi devices might help out house - at... A paper clip to press your Hub 's Factory reset button until the light turns?. Some of the page internet around 6pm Friday 29th - but always light! To sort it but no wifi or internet connection night, ive done i. Lights have been an issue with the grey connectors on the line: it should back. Working but is n't set up yet, or because there 's still red, it be! The 01733 fault was or when is started not seem to be your BT Hub orange light from BT! For it to start working the fault tracker on my BT Business Hub 3 user guide going the... Find the issue and get it fixed on for it to come back on but no wifi or connection... Down until you see only one network name of consumer credit me to clean / vacuum the! Here 's some tips to find the issue and get it fixed i have connected to the router password a! To connect at first devices did not seem to be working really need internet ( not fun... Part with your Mini Hub is tech sweet spot do to try and fix the problem note! It fixed page or, have you tried entering your phone, off! And the Mini Hub correctly however blue light on bt hub but no internet connection there & # x27 ; s up. Configuration from Automatic to Manual respect privacy an extension over 20 years the master phone socket and eliminate extensions... Working but is n't set up guide to get connected inside the property broadband username or password wrong. Really need internet ( not for fun and entertainment ) Bit of an update - i rang PM. Been entered correctly you should be silent and follow the on-screen help wizard to get a joined... Be able to access the internet plug your router into the Hub managerhttp: //192.168.1.254then Advanced settings >.

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blue light on bt hub but no internet connection