Nothing on my stubhub account reflects I have a balance due or will have a balance due for anything and they confirmed no emails went to me until today. Details About Unable To Fulfill Job Duties. I have tried mutiple computers and browsers. Very frustrated with them. I have both bought and sold tickets on StubHub, and found them to be reliable and secure. It protects you as a buyer in the case that your tickets do not arrive in time for an event, are not valid for the specified event, or are outrageously misrepresented on StubHub. How can you possibly consider this to be a solution. You will enter your community username and new password and done! https://stubhub.community/t5/notes/composepage. Especially one without a history. AMA ? https://support.stubhub.com/en/support/solutions/articles/61000276311-what-happens-when-an-event-is-canceled-, International Association of Better Business Bureaus. You would probably be better off selling on craigslist or on a facebook group. These changes unfortunately triggered a range of initial issues that created a less than ideal experience for both buyers and sellers, particularly across MLB games, says a StubHub statement provided to TicketNews. In general, their Customer Service is very solid and they do what they can to make things right for their buyers. Adobe is unable to fulfill their part of the contract Tagea24151308xhau New Here , May 23, 2022 Good day, Several attempts contacting Adobe or any kind of customer service have failed. You have no seller protection at all. Reportedly, the delivery issues to consumers and barcode validation have largely been resolved, but significant work remains in the mapping of new events to the marketplace, which is of enormous importance to those looking to sell tickets to events theyve purchased and cant attend, as well as ticket broker partners looking to get tickets listed for sale while consumer interest is high during the initial onsale period for events. To fix this, we recommend to: Select 'Profile' then Settings (on the StubHub app, tap 'My tickets' then the first drop-down menu to see select 'Settings') Select the 'Contact' and 'Addresses' tabs (on the StubHub app, tap the second drop-down menu to see them). Appalling experience. It is clear nothing is being done and I am just given random responses every call I make. Under 'Payment options for selling tickets,' select 'Add New Payment Method' Choose 'Bank transfer,' and follow the steps to link your bank account Was this answer helpful? Absolutely love when I get messages like this. BBB Business Profiles are subject to change at any time. jeffc030 New User Re: Accidentally sold ticket twice this solution posted abouve is from May '21. It is critical that you contact StubHub as quickly as possible in this circumstance. I ended up having to dispute the charge with my credit card company. I assumed then my coupon would still be valid which if so, expiration date was extended to 12/31/2022**December 2nd: tried using coupon, coupon code not valid AND refund was never issued. my guess is that my account is disabled. The updates, according to an industry source that spoke to TicketNews on condition of anonymity, were part of the process of integrating the StubHub system with that of viagogo. Thank you for your help! Select "New Message". You dont get consumers back to your site if you cant deliver.. Yes, I did.No, I didn't. Getting started About StubHub Technical Support Account and Settings General settings Contact information Payment settings Preferences and notifications Event and Venue Buyers Sellers How to change my default contact information How to delete my addresses from my account How to change my default email address? Thank you for the opportunity to respond to ***************************** complaint, BBB case #********. Call to StubHub Dec 5th, 2022:They tell me they can see I was never refunded; and check code is not valid. I would think Stubhub should give you a free replacement ticket. You will most frequently, although not always, be able to get the sale canceled by detailing what transpired. i disputed a charge with them a couple weeks ago. Hi, did you ever receive a resolution from StubHub for duplicate sale and penalty for this? I asked if there were any buyer complaints or were the tickets invalid. Yes (in special circumstances). Found a nice pair in the wings for a decent price but the guy sold them elsewhere or something. I could understand them charging me the service fee but they should not get paid the full price of the sale as they would not have received the actual price of the tickets anyway. I asked- this is my first notice, ever, of this. That is bull f****** s*** I would call StubHub and raise hell. Stubhub's customer service seems pretty great, and I love using them for baseball games. Transfer my StubHub mobile phone tickets to a family member? None of these are valid grounds for you to cancel your StubHub sale. I bought a ticket for $88 on StubHub for MSG2 in section 202 (cheap, I know, I immediately pulled the trigger on it). Your boss's inability to be organized is not your problem! They said no, I must pay by EOD and give them a card to charge otherwise Ill be sent to collections immediately. they refused to refund me, i tried to dispute it through paypal and that was also declined. Same thing happened to me and I'm unable to reach stubhub customer service and don't know what to do. Glad to hear that you got a full refund and a $100 credit, OP. I dont understand why they would allow you to sell the tickets twice. They insist the calls are all recorded. Did you find it helpful? 3.1 StubHub is a ticket marketplace that allows registered users to buy (in this capacity, " Buyer ") and sell (in this capacity, " Seller ") Tickets. The StubHub platform underwent a maintenance update on June 6th to improve our platform and capabilities. We purchased tickets to a devils game on 1/1/23. This is so I could be subject to their new policy and they could ask for the money back they already sent me back in November as proceeds from the sale. Thank you for the opportunity to respond to ************************************* complaint, BBB case #********. If replacement tickets cannot be found within a similar price range (StubHub will replace them at a higher cost and charge the seller the difference if the seller is at fault), then StubHub will cancel the order and refund the buyer. Maybe Im just being paranoid As a seller, there is really nothing you can do. I'm pretty pissed nonetheless. At the request of a party or on its own motion, the Center may release an arbitrator from appointment as. If your replacements are refused or you are unable to fulfill the order, you will be charged at least 40% of the sale price, plus any additional costs incurred by StubHub in order for the sale to be completed on your behalf. A refund does not remedy the situation, it's fraudulent. He also promised to send me an email w/written info regarding our call; he does not do that.Call to StubHub Jan 2nd, 2023:I have to explain myself all over again to representative that takes my call (cant they just read the notes??) Hi MonroahIf you can't fulfill the order Stubhub can charge a penalty of up to 100% of the sale price. Make sure your account info is completely filled out. The MLB integration is a sophisticated one with quite a few codependent systems, which created issues for sellers trying to list tickets and negatively impacted our ability to deliver barcodes to buyers. The ticket ended up selling before I could remove it. Find a Class Know Before you go Box Office Cancellations or Postponements Be Aware of Third Party Ticket Sellers Ticket Limits No Photos & Video On a side note, my boyfriend had a sale completed in January for an event that was postponed, and he called when he heard what happened to me today. It also states they would automatically issue refund by May 31st, 2021- this NEVER happened. Did you find it helpful? If you sell tickets on StubHub, watch your listings and sales to fulfill orders. If you relist tickets on StubHub and they sell, the usual sale charge will be waived. According to him they would call or email by Friday the 30th. Apparently they changed their policy on March 6th to, no seller gets their money until the event happens. Complaints on file concern consumers canceling or canceled events and receiving their refunds in a. Employee cannot physically perform job. Very disappointed! Follow the steps below to send a private message: 1. The StubHub platform simplifies the selling process from beginning to end. Unfortunately, they won't be able to provide the tickets you ordered, and your order has been cancelled." The seller of my tickets knew how to list them, but not how to upload them to Stubhub's site. I have tried mutiple computers and browsers. Figure (1.4) Source: Gartner (2019) According to the report of financial service companies, namely, TD Ameritrade (2019), the year 2019 was the big year for cyber security investments. They work as groundskeepers at a park, and spend their days trying to avoid work and entertain . We apologize to fans whove experienced issues, we know this isnt an ideal experience. [.] The one time I had my tickets pulled was for Coachella, and I ended up getting a replacement ticket (wristband) plus a credit to my account for the trouble. BBB Business Profiles may not be reproduced for sales or promotional purposes. Anybody hear about this? StubHub is an online ticket marketplace where anyone can buy or sell any ticket to any event nationwide. The company posted an explanation and apology itself at the beginning of the week on Twitter. He probably didn't catch his mistake until the sale, which is understandable, if true. So sorry for the delay here! I would totally be pissed if I were in your shoes. Sold tickets on Stubhub for the first time. Well guide you through the process. My tickets were sold twice on stubhub. It's easy! StubHub contacted me and told me I needed to get scan reports from the . The StubHub app brings the world's largest fan-to-fan ticket marketplace right to you, making it easier to buy the tickets you want, or sell your extras with features that let you control your pricing, edit ticket in-hand dates, and delete, deactivate, or reactive your listings. Inability to perform job duties. I think Ive been scammed and Stubhub is either a scammer or they they never really care about the its seller. Help us improve this article with your feedback. Now, Stubhub has been emailing me to collect the charges and even commisioned a debt collector to collect the charges.. StubHub and viagogo provide an online platform and related services ("Services") that connects sellers and buyers seeking to respectively sell and buy tickets, related passes and merchandise or other related goods and/or services for events ("Tickets") and we may make such Services available internationally via one or more of our websites, our mobile applications and/or associated . Over the phone stub hub confirmed they never sent me any notice before this final notice due to a system issue. All Rights Reserved. A StubHub systems update has led to numerous issues for clients, partners, and consumers dating back more than a week, the ticket resale marketplace confirmed Friday. In this instance, they will provide you instructions through email. Select the ticket group you'd like to sell. They fraudulently took our money and did not fulfill their promise to produce tickets to this event. Sells Music & Sports Tickets. I asked to be transferred to a supervisor, which he doesnt do. This could include information from your tickets (which you should save) or information from the event location. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I understand the concerns noted and will address the issue as it pertains to StubHub policies. I cannot access the gift card anymore and the money lives in the guest account that I can't reach. None of these are valid grounds for you to cancel your StubHub sale. Very late reply to this comment but OMG YUP SAME. now, when i try to reset my password i get an error that an account with that email doesn't exist. Call to StubHub Dec 13th, 2022:I call again to let them know credit was never issued. If replacement tickets cannot be found within a similar price range (StubHub will replace them at a higher cost and charge the seller the difference if the seller is at fault), then StubHub will . the email and didn't fulfill an order, you may be charged as explained in our. empress china japan value; despisal pronunciation; what does the name alex mean for a girl; nike air max '90 premium nfl green bay packers; army half marathon 2019 EDIT: Account specific information is required in order to assist on these issues, so we can't post an exact solution here on this thread. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. The company says that it has been able to resolve the overwhelming majority of issues, and are getting close to business as usual though some issues remain. Sorry we couldn't be helpful. Physically unable to perform job. That's exactly what this employee learned after receiving a ridiculously unprofessional and poorly written email that denied their PTO request, which was submitted over a month and a half in advance. A StubHub systems update has led to numerous issues for clients, partners, and consumers dating back more than a week, the ticket resale marketplace Senate Judiciary Plans Ticketing Competition Hearing on Jan 24, Tomorrow X Together Plan North American Tour Dates, Harry Styles Adds Two Love On Tour Stops in SoCal, Madonna Announces Tour Dates For Four Decade Celebration, Poll: 71 Percent of Britons Are Against Dynamic Ticket Pricing, NYs Barclays Center Abruptly Drops SeatGeek for Ticketmaster, Valid (but Resold) Ricky Gervais Tickets Rejected by UK Venue. I am now being charged $207 because it couldnt be fulfilled. Are we showing off our warehouses? See our seller policies. Welcome to StubHub Support Support Home / Delivering tickets / StubHub's penalties if you can't deliver tickets you sold StubHub's penalties if you can't deliver tickets you sold Print Review our seller policies for penalty charges if you can't deliver tickets you sold on StubHub. Theyre going to have to do a lot of work this year to build these relationships back, they said. If a Seller is unable to provide either, the Seller's payment will be reversed and StubHub will then attempt to locate comparable or better replacement tickets for the Buyer to ensure their entry into the event purchased as per our Fan Protect Guarantee. Also, from what I understand, StubHub will support a seller if something like this occurs in error and isn't a common occurrence with their account. Paid $214.17 on 12-20-22 to **************** for Patriots vs Bills on Sunday 1/8/22. Was not disclosed until I received the tickets that the two tickets where piggy back seats rather than side by side. Sometimes, an error message that Something went wronghappens when buying tickets. The same thing happened to me. June 17, 2022 These are short-term challenges in favor of long-term improvements, nonetheless, they are not ideal and we are grateful for users patience and partners cooperation during this time. Press question mark to learn the rest of the keyboard shortcuts. Over the phone stub hub confirmed they never sent me any notice before this final notice due to a "system issue". Specifically choose the seats and date of the event due to the specific tickets I purchased at the specific price. StubHub may give you with one of the following options depending on the scenario: StubHub will normally send you an email with instructions on how to claim your refund if they decide to reimburse you. Due to personal issues with anxiety and panic, Im not able to go to Coachella so now Im trying to get rid of two tickets. If you make any changes, click 'Save. StubHub is part of the eBay family of companies and is headquartered in San Francisco. 4. This game goes to overtime, where Buffalo kicks a game-winning field goal on its second drive of the extra period. BBB is here to help. Thank you for the opportunity to respond to *************************** complaint, BBB case #********. Why is Stubhub allowed to sell things they don't have possession of? Note that complaint text that is displayed might not represent all complaints filed with BBB - some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. Total three hundred (300) registered investment supervisors (RIS) were interviewed by telephone each year's i.e. Replacement tickets of equal or better value to those purchased. Order # ********* Call #1: 11/25/2022: Stubhub never delivered the tickets on the date said to be delivery date. vertical wind turbine for sailboat. If you are required to distribute the tickets. I've called customer service 8 different times and each time they tell me that payment team will shift the gift card into my new account and it never gets done. How can I get a refund? Ben - Los Angeles, California. Many have been outright rude. I need my refund to be issued now. Second time immediately disconnected. This thread, which was posted to Reddit's r/antiwork . However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. 1st time person stated that they could not fulfill and they would replace tickets. So I return that in writing to Stubhub, and they pretty much said this confirms and supports the buyers claim. 6 1 Shiraz Mawani They charged me $330.00 as the tickets sold for $280 plus their fee. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Click the 'List Tickets' button. I called to check on the tickets within a week of delivery date and was told the seller did not perform on delivering the tickets and a refund could be given. Speaking with SFGate.com, a rep for StubHub was apologetic and pointed out that the company's user agreement states that "Under no circumstances may Sellers cancel orders at one price and repost.

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