Uneven floorboards and surfaces, if left uncorrected by the customer, can affect the appearance of your new flooring by being seen through to the surface. Approx. If a fitting partner, upon confirming the condition of the subfloor, finds this to be unsuitable for the flooring purchased, Tapi will refund in full all monies previously paid to us and arrange for the return of the goods to the store. How is works: we will call you to confirm your preferred delivery day (Monday to Friday). A carpet tog rating is exactly the same as a tog rating for a duvet - it's how good it is at insulation. Our in-store samples show only a small part of the overall design as this will have been taken from a larger piece. This may be branded and may contain the manufacturers own product name which may be different to your order confirmation. Tapi Carpets & Floors has 5 stars! Your chosen samples will be on your doorstepin 2-3 working days. Since being founded in 2015 by Martin Harris, Tapi Carpets has launch a fleet of . Free 1 hour Click + Collect*. If your complaint relates to your finance agreement. These charges may be payable to the company or the contractor and are shown on your sales confirmation or invoice. Please confirm you would like to subscribe to our newsletter? You can choose to spread your payments across either 12, 24, 36 or 48 months interest free instalments. You can choose to spread your payments across either 12, 24, 36 or 48 months interest free instalments. We look forward to your new flooring being fitted and hope to see you again soon! Please confirm you would like to subscribe to our newsletter? Some of the bigger cuts of carpet are extremely heavy and it wouldnt be possible for the fitters to get the carpet inside your home if it wasn't cut down beforehand. Our pledge is valid for 14 days after your order is confirmed. During their visit, you'll be able to compare different colours and styles to see if they match your furniture and dcor (however you won't be able to keep these particular samples). With up to 22 ranges of carpet rolls, in 4 different colours, these 4m wide rolls of carpet offer convenience and great value for anyone in a rush. The suppliers fitting and maintenance instructions should be carefully followed to prevent swelling of the joints or other expansion problems. Dont be afraid to write too much and remember to attach any photos that relate to your complaint - it will help us to get a better picture of your concerns so we can assist you further. Who we are: We're Tapi , a passionate flooring retailer in the UK with a difference. Receive the latest offers, promotions and Tapi news delivered straight to your inbox with our exclusive email newsletter. If you have a complaint, please submit this in writing via our website https://www.tapi.co.uk/contact-us where the matter will be investigated. You are responsible for all measurements you give us, except where Tapi have completed a home visit and surveyed the relevant parts of the property and supplied or confirmed measurements. Soft, firm, grey, blue, brown or white, you name it, we do it! Fitters may need to remove doors to facilitate fitting and where necessary, leave them ready for you or your appointed carpenter to carry out the trimming and rehanging at a later date. Approx. 90 minutes. 45 minutes. I just wanted to let you know what a fantastic job you and your team have done with my carpet everything from them minute I came into store up until the minute your fitters left my home has been brilliant. See flooring in your home with our visualiser tool. We are not able to offer a collection service from our third-party carrier nor from any Tapi stores or satellite warehouses in relation to Direct to Home products. Click on a basket to view added products or progress you order. Please confirm you would like to subscribe to our newsletter? Salary Competitive. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. This is booked in advance based on the fitters schedule, but during busy times, it can sometimes be a few weeks before your floor can be installed. We retain full responsibility for the products Tapi supplies and will act as intermediary between you and the deliverer/ installer should any liability arise from delivery and installation where Tapi made the introduction to the fitter. We will also provide 8 weeks of storage for your new purchase from order date. Tapi reserves the right to release the customers order to the manufacturer only upon expiry of the 14 day period however, the customer can waive their right to cancel during the 14 day cooling off period should they wish to do so. We will try to resolve any issues that you have as quickly as possible and if necessary, we will explain how to follow our complaints procedure. The contents of Tapi Carpets & Floors website do not constitute advice and should not be relied upon in making or refraining from making, any decision. - Oliver @ Tapi LP Lunika Popat 3 reviews GB Aug. 19, 2022 Invited Our flooring expert will help you find your dream floor in the comfort of your home. Were glad you asked! Reply from Tapi Carpets & Floors Aug. 19, 2022 Thank you very much for taking the time to leave us a 5 star review and for choosing Tapi. Deeper pile saxony carpets will require additional vacuuming. There may be a significant variation in the colour and design of your floor due to the random nature which occurs with wood and other natural materials, from which the design has been taken. We'll also let you know via text if we're running late, and send you an email if we tried to deliver and you were out. Areas over 12 square metres, unless stated otherwise, should be fully stuck down using a suitable adhesive. We follow their Code of Practice which provides our customers with additional protection if things go wrong. Once you have chosen your gorgeous new carpet and organised all the accessories and underlay, its so important to make sure its fitted with love and care. Our flooring expert will help you find your dream floor in the comfort of your home. Grab time with our flooring experts and all our samples to help you choose. Get the best price and save money now. 45 minutes. Don't worry about the unit of measurements used (i.e inches, feet) as we will convert those for you and clarify how much flooring will be ordered. Terms and conditions apply. Fitting costs are excluded from this offer as they're undertaken by a third party. Tapi Carpets & Floors Ltd. acts as a credit broker and not the lender. Whilst we will move a reasonable amount of emptied furniture, we are unable to move items such as grand pianos or the like for obvious reasons as well as white goods. Areas where foot traffic twist and turns are especially prone to changes in appearance. Tapi Carpets said it aims to become the UK's leading carpet and flooring operator within the next five years. For further information please consult our floor care guide. Receive the latest offers, promotions and Tapi news delivered straight to your inbox with our exclusive email newsletter. If you wish to return a rug ordered on the Carpetright website, please contact our Web Sales Helpline on 0330 333 3444 and they can help to arrange collection and process the refund. Choose one of our wonderful carpets or make matching doormats out of offcuts. The only way you would ever have known before receipt is if you had asked in store before purchasing. Assistant Manager. In all cases genuine complaints will be dealt with in good faith, but your rights may be adversely affected if you do not contact us as soon as possible. The Furniture & Home Improvement Ombudsman is an independent not-for-profit organisation which raises standards and is approved by the government to provide alternative dispute resolution services. Very thoughtful, nothing was too much trouble, and everything explained in great detail. The delivery leadtime for carpets varies depending on whether the carpet you like is in stock. Carpet roll stock is only available in selected Tapi stores. Flattening will change the apparent colour of the carpet shading (shading) and may be permanent (pile reversal) and may appear to be random but this is not a fault. Customer satisfaction is key to us, so we'll do our utmost to resolve any issues you have as quickly as possible. Many of our stores may have additional offcuts remaining from a previously cut carpet, or may have small remnants for you to have at a small price. The processing of your order begins as soon as it is entered onto our computer and we incur increasing costs as your order progresses, therefore we may make a charge to cover some or all of these costs and other losses we incur if you breach the contract. If youre not satisfied with Novunas response to your complaint relating to the finance agreement, you may be able to refer the matter to the Financial Ombudsman Service. In the year to December 2017, the latest set of accounts published on Companies House, Tapi Carpets posted a loss of 10.9 million, despite making sales of 56.9 million. Job in London - England - UK , BR6 0JU. Please note that any revisions to your order may incur further costs. Tapi Carpets & Floors Basildon. Standard delivery times quoted can only be used as a guide and provided at the time of order. Book a convenient appointment online. The appearance of your flooring may deteriorate or vary depending upon your usage, demands and aftercare. 90 minutes. If you are not entirely satisfied, please return to your store of purchase with your invoice and receipt, and we will visit your property to assess the condition of your floor. Treat your feet to Luxury Vinyl Tiles. I initially spoke to a very helpful salesperson on the phone, named Balvinder. Rest assured, we put your safety first. Smart ways to shop with Tapi. We excite people about the transformative effect that great floors can have on their home. If amy return is at 50% then this would apply if you bought the product, got a receipt went to the car and then went back into store. Our 3rd party carrier will endeavour to deliver your goods over the threshold of your property when social distancing rules apply. If returned goods are accepted by a Tapi store which has sufficient warehouse facilities to store the goods for onward collection, goods must arrive unopened and in their original packaging. Book an online consultation with one of our team from the comfort of your sofa. Book an online consultation with one of our team from the comfort of your sofa. Tapi order change/cancellation. That way, if there's a mistake in the floor measurements, there's extra carpet to work with. For example, there might be a similar style of carpet in stock that could be fitted immediately, so we'll ask if you're happy to wait or whether you want to change your order. 90 day returns policy. Whether you can change your order without any charges being incurred depends on a number of different things and at what stage in the order process you want to make a change, so it's best to get in touch with the store straight away. Registered Office: 1a Spur Road, Orpington, Kent, BR6 0PH, Registered No: 09247255 trading as Tapi Carpets is a credit broker for the purpose of introducing credit provided by the lender Novuna Personal Finance, a trading style of Mitsubishi HC Capital UK PLC. Can I pay for my order in monthly installments. Carpetright's latest results revealed its profits . Tapi Carpets & Floors. Whilst we realise this may be inconvenient in the circumstances; we can only offer a refund (for an unopened and undamaged box) of 50% of the original order value. For further information please consult our floor care guide. Yes, we do! You will not use the Website for any purpose that is unlawful or prohibited by these Terms and Conditions. Gripper pins can be felt through a carpet close to the skirting boards and stair risers, etc. Within this package we include the delivery of your order, the removal and replacement of a reasonable amount of emptied furniture and the removal and disposal of off-cuts. Book an online consultation with one of our team from the comfort of your sofa. We always aim to provide flooring you can enjoy for many years to come and well do anything we can to ensure your flooring continues to bring you Tapiness. Support the Store Manager to induct new Tapi colleagues. Customer Help Centre | Tapi Carpets & Floors Find your nearest store Nearest store Book an appointment View Basket Favourites Carpet Vinyl Flooring Laminate Flooring Luxury Vinyl Tiles Engineered Wood Paint Artificial Grass Ideas Hub Offers Book an Appointment Book a Free Home Visit Order Free Samples Help Centre How can we help you today? Very thorough. Many retailers, including Tapi, rename the collections we sell, so if youre able to provide us the with the manufacturer product names or a sample, this will really help us to check if we have the exact same carpet, underlay and accessories within our collections. Carpet Underlay Tapi Gold Heavy Use Underlay VS Tredaire Colours Green Carpet Underlay Gold Coloured Flat Bed Sponge Rubber VS Green Coloured Flat Bed Sponge Rubber Both have a thickness of : 10.30mm (approx) Both have a Tog Rating: 1.47 Tog Both have a Impact Sound Reduction of: 44db Tapi Wonder Underlay VS Tredaire Softwalk Carpet Underlay 750 minimum order value. If a subsequent order is placed, we cannot promise this will be supplied from the same batch as that previously supplied. - Preparing, packaging and delivering your new flooring. There are 5 customers that Tapi Carpets & Floors Nottingham, Nottinghamshire, rating them as good. A minimum of 72 hours is recommended and when high gloss paint has been used please allow 7 days. Tapi Carpets & Floors makes no warranty that the functionality of the Website will be uninterrupted or error free, that defects will be corrected or that the Website or the server that makes it available are free of viruses or anything else which may be harmful or destructive. To make a complaint with Tapi Carpets, you can either fill out a complaints form or alternatively you can email [email protected]. If you do not accept these Terms and Conditions you must immediately stop using the Website. This is not considered to be part of the fitting work unless this was specifically agreed in advance. Date of experience: 10 January 2023. Book a convenient appointment online. It is the customers responsibility to ensure they are available to take delivery of the goods at the specified time. Storage for your new flooring being fitted and hope to see you again soon customers to... Fitted and hope to see you again soon it aims to become UK! The matter will be supplied from the same batch as that previously supplied show only small. On whether the carpet you like is in stock store before purchasing delivery day Monday! The matter will be supplied from the comfort of your sofa minimum of 72 hours is recommended and when gloss. Party carrier will endeavour to deliver your goods over the threshold of your home with our email. Pledge is valid for 14 days after your order may incur further costs charges may be different to your with... If a subsequent order is confirmed you to confirm your preferred delivery day ( Monday Friday. 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